Working Together through the COVID-19 Pandemic (updated May 6, 2020)
As a part of your community, Westario Power is committed to delivering the safe and reliable power you need while helping to protect the health and safety of our employees and neighbours. We are also determined to find additional ways to help protect and serve the community, especially those who are most vulnerable.
Supporting our Customers
We understand there has already been a significant amount of disruption in the lives and livelihoods of electricity customers in our service territory, many resulting in financial hardships.
To help, Westario Power suspended collection activity March 19 and is extending the electricity disconnections moratorium for all residential customers to July 31, 2020. This decision has also been extended to low-volume, small business customers as well.
We recognize these customer groups are more vulnerable during these troubling times and we will continue to support them as best we can. We encourage you to remain as current as possible with your payments to avoid building a large balance. Please continue to stay in touch with our Customer Service Team by contacting a Representative at 1-866-978-2746 or email to firstname.lastname@example.org, should you require assistance. Additional financial assistance may be available through the Ontario Electricity Support Program (OESP) and Affordability Fund Trust (AFT).
The Ontario government is deferring a portion of Global Adjustment (GA) charges for Industrial and Commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The GA rate for smaller Industrial and Commercial consumers (i.e., Class B) has been set at $115 per megawatt-hour, which is roughly in line with the March 2020 value. Large Industrial and Commercial consumers (i.e., Class A) will receive the same percentage reduction in GA charges as Class B consumers. The government intends to keep this relief in place through the end of June 2020, subject to necessary extensions and approvals to implement this initiative.
Industrial and Commercial electricity consumers will automatically see this relief reflected on their bills. For more information
Protecting our Employees
Safety for our customers and employees is at the forefront of our corporate values. We are following the direction of health authorities to ensure that our practices are aligned with the latest recommendations and we have put protocols in place to minimize the risk for our employees and the public. In response to recent developments with the COVID-19 pandemic, we have made the difficult decision to close our office to the public.
Beyond that, we have greatly reduced our office staff to protect employees and enable others to take care of children at home. Staff working from home will do their best to respond to your inquiries, however, you may find it easier and more efficient to visit our website (www.westario.com) to find solutions to your questions/inquiries.
A representative will be available to assist customers by telephone or email, Monday to Friday (excluding statutory holidays) between the hours of 8:30 – 4:00 p.m.
Powering Your Community
Our Operations Team will continue to respond to power outages and other electrical emergencies. Technicians will continue to complete service orders – such as new service connections and requested disconnections.
We ask the public to practice safe physical distancing measures (minimum 2 metres), should they be required to speak with one of our Team members.
Services that are not urgent or time-sensitive, but require in-person customer contact by Westario Power employees, will be rescheduled. Westario Power will contact customers to reschedule those appointments.
Thank you for your understanding as we continue to work together to ensure the safety and well-being of our employees and the public.