Skip to content

November 19, 2018

The Ontario Energy Board (OEB) is warning consumers to beware of people calling or visiting homes claiming to offer rebates on energy bills.

Consumer Tips

  • Know who you’re dealing with – If someone calls you, ask for the name of the person you are speaking with, the company they represent and their telephone number.
  • Ask for ID – If someone is at your door, ask to see identification, including a business card and ID card with the sales representative’s company information.
  • Protect your personal information – Do not feel compelled to share your personal information. Your utility bill is private. It contains personal information like your account number and energy usage.
  • No home inspection necessary – The OESP application and approval process does not require a home visit. Utilities rarely visit your home and usually set up an appointment first.

Consumers with questions or concerns about any sales calls or door-to-door experiences are encouraged to contact the OEB at 1-877-632-2727 within the hours of 8:30 a.m. and 5 p.m., Monday to Friday, or call the police.

Learn more by visiting the Ontario Energy Board’s website