February 24, 2020
The Ontario Energy Board (OEB) has received numerous calls from consumers contacted by someone claiming to be from Save on Energy and asking to schedule a home audit.
Save on Energy is operated by the Independent Electricity System Operator (IESO) and provides information and services to homeowners, tenants and eligible social housing providers on how to improve energy efficiency.
The IESO has confirmed that Save On Energy does not call consumers and ask to schedule a home audit. Instead, interested consumers have to sign up or fill out a contact form before receiving a call back from the program service provider.
Save on Energy is asking customers who receive an unsolicited call or home visit from someone claiming to be from Save on Energy to exercise caution and let the agency know by email: [email protected]
Consumers with questions or concerns about any sales calls or door-to-door experiences are encouraged to contact the OEB at 1-877-632-2727 within the hours of 8:30 am and 5 pm, Monday to Friday.