March 24, 2020
The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.” Questions and Answers What is being done
Continue Reading Time-of-Use Rates Suspended for 45 Days (COVID-19)March 22, 2020
As a part of your community, Westario Power is committed to delivering the safe and reliable power you need while helping to protect the health and safety of our employees and neighbours. We are also determined to find additional ways to help protect and serve the community, especially those who are most vulnerable. Supporting our
Continue Reading Important COVID-19 UpdateMarch 20, 2020
Effective immediately, the OEB is extending the current ban on electricity disconnections for non-payment for all residential customers to July 31, 2020. Low-volume, small business customers will now also be protected by the ban. In addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements. Please visit http://www.oeb.ca/industry for more
Continue Reading Electricity Disconnection Ban ExtendedMarch 18, 2020
Dear Valued Customers, As we pay close attention to the evolving concerns with coronavirus (COVID-19) in Canada and our service area. We understand the changes you have had to make for you and your family. At Westario Power Inc., the well-being of our valued employees and customers is of the deepest concern to us. Our
Continue Reading Westario Power: COVID-19 UpdateMarch 5, 2020
New OEB customer service rules that strengthen protection for electricity and natural gas consumers took effect on March 1, 2020. As a result of an extensive review, the electricity sector rules have been enhanced, and now also apply to rate-regulated gas utilities. Please visit http://www.oeb.ca/industry for more information.
Continue Reading New Customer Service Rules Strengthen Consumer ProtectionMarch 2, 2020
Residential hydro customers have the opportunity to receive FREE energy saving upgrades valued at up to $15,000, until the end of this year. View the Full Press Release
Continue Reading Westario Power And The Province Of Ontario Team Up To Help Residential Customers Reduce Their Electricity UsageFebruary 28, 2020
Starting January 15, 2020 and continuing until April 4, 2020, Westario Power Inc. is undertaking a “Public Awareness of Electrical Safety” survey as part of our electricity distributor Scorecards. UtilityPulse, on behalf of Westario Power Inc., will be carrying out the survey via telephone. Should you have any questions, please contact our office by phone
Continue Reading Public Awareness of Electrical Safety (Telephone Survey)February 24, 2020
The Ontario Energy Board (OEB) has received numerous calls from consumers contacted by someone claiming to be from Save on Energy and asking to schedule a home audit. Save on Energy is operated by the Independent Electricity System Operator (IESO) and provides information and services to homeowners, tenants and eligible social housing providers on how
Continue Reading Consumer Alert: Protect your personal information – Save on Energy does not solicit participation in their programsDecember 23, 2019
Every year, the Ontario Energy Board (OEB) sets the rates that all rate-regulated Ontario electricity distributors (distributors) charge their customers in order to recover certain Ontario-wide costs. The rates recover the costs of the day-to-day operations of the electricity market, support system planning and administration, and fund certain provincial rate assistance programs. The OEB has
Continue Reading OEB issues Decision and Order for 2020 Regulatory ChargesOctober 30, 2019
Effective November 1, 2019, electricity bills will show the true cost of power and will include the new Ontario Electricity Rebate. Previously, residential, farm and most small business electricity consumers received a reduction on their bill that was built into the price of electricity. This meant that you could not see the amount of the
Continue Reading More Transparent Electricity Bills Coming to Ontario Households
