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Important COVID-19 Update

March 22, 2020

As a part of your community, Westario Power is committed to delivering the safe and reliable power you need while helping to protect the health and safety of our employees and neighbours. We are also determined to find additional ways to help protect and serve the community, especially those who are most vulnerable. Supporting our

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Electricity Disconnection Ban Extended

March 20, 2020

Effective immediately, the OEB is extending the current ban on electricity disconnections for non-payment for all residential customers to July 31, 2020. Low-volume, small business customers will now also be protected by the ban. In addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements. Please visit http://www.oeb.ca/industry for more

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Westario Power: COVID-19 Update

March 18, 2020

Dear Valued Customers, As we pay close attention to the evolving concerns with coronavirus (COVID-19) in Canada and our service area. We understand the changes you have had to make for you and your family. At Westario Power Inc., the well-being of our valued employees and customers is of the deepest concern to us. Our

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New Customer Service Rules Strengthen Consumer Protection

March 5, 2020

New OEB customer service rules that strengthen protection for electricity and natural gas consumers took effect on March 1, 2020. As a result of an extensive review, the electricity sector rules have been enhanced, and now also apply to rate-regulated gas utilities. Please visit http://www.oeb.ca/industry for more information.

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Public Awareness of Electrical Safety (Telephone Survey)

February 28, 2020

Starting January 15, 2020 and continuing until April 4, 2020, Westario Power Inc. is undertaking a “Public Awareness of Electrical Safety” survey as part of our electricity distributor Scorecards. UtilityPulse, on behalf of Westario Power Inc., will be carrying out the survey via telephone. Should you have any questions, please contact our office by phone

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Consumer Alert: Protect your personal information – Save on Energy does not solicit participation in their programs

February 24, 2020

The Ontario Energy Board (OEB) has received numerous calls from consumers contacted by someone claiming to be from Save on Energy and asking to schedule a home audit. Save on Energy is operated by the Independent Electricity System Operator (IESO) and provides information and services to homeowners, tenants and eligible social housing providers on how

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OEB issues Decision and Order for 2020 Regulatory Charges

December 23, 2019

Every year, the Ontario Energy Board (OEB) sets the rates that all rate-regulated Ontario electricity distributors (distributors) charge their customers in order to recover certain Ontario-wide costs. The rates recover the costs of the day-to-day operations of the electricity market, support system planning and administration, and fund certain provincial rate assistance programs. The OEB has

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More Transparent Electricity Bills Coming to Ontario Households

October 30, 2019

Effective November 1, 2019, electricity bills will show the true cost of power and will include the new Ontario Electricity Rebate. Previously, residential, farm and most small business electricity consumers received a reduction on their bill that was built into the price of electricity. This meant that you could not see the amount of the

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Ontario Energy Board sets new electricity prices for households and small businesses

October 30, 2019

The Ontario Energy Board (OEB) announced new electricity prices for households and small businesses, effective November 1, under the Regulated Price Plan (RPP). The winter time-of-use (TOU) hours will also take effect November 1. The total bill for a typical residential customer who uses 700 kWh per month will increase by about $1.99 or 1.8%,

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