Westario Power is committed to powering our communities safely, reliably and efficiently while engaging our customers and respecting the environment with continuous accountability.
A community owned electric utility delivering exceptional value, customer service and reliability to our local communities through the strength of our employees.
Safety, Integrity, Accountability, Continuous Improvement, Customer Focus and Positive Communication
Our Privacy Commitment to You
Personal information from customers is required in order to provide electrical service, as well as to offer programs and services that meet the needs of customers.
Personal information refers to personally identifiable information such as identification numbers, billing records, metering information, and energy usage information. Information about customers or suppliers that is maintained in a form that cannot lead to the identification of an individual is not considered personal information.
Westario Power uses and discloses information for the following purposes:
To establish and maintain a customer relationship for the delivery of electrical services, and related services and programs, including keeping records of the customer relationship.
To administer its billing and accounting systems.
To assist us in the collection of accounts.
To assess electrical system requirements.
To respond to your inquiries about energy use and billing.
To research and develop new products and/or programs to better serve the needs of customers.
To assess load research data for the purpose of cost allocation studies, analysis and rate setting.
To prevent fraud with respect to both you and our company.
To meet legal and regulatory requirements.
To ensure compliance with regulatory, legal or other applicable legislation.
We recognize that your information is private. Westario Power takes every necessary precaution to ensure the security of information, whether it is stored electronically or on paper. Westario Power Inc. will report to the Office of the Privacy Commissioner of Canada (OPC) any breach involving personal information under our control if it is reasonable in the circumstance to believe that the breach creates a “real risk of significant harm” (RROSH) to an individual. Personal information will be protected from unauthorized access using security safeguards appropriate to the sensitivity of the personal information. You have the right to request access to your personal information and to request amendments to personal information about you to ensure its accuracy and completeness.
You can request a copy by calling us at 1-866-978-2746 or 519-507-6937 ext 213, or e-mail firstname.lastname@example.org.
Westario Power is committed to being the responsible and reliable electrical distributor that you expect. This commitment extends to the protection of our customers’ personal information.