Electricity Distributor Scorecards
Utility scorecards track and show comprehensive performance information over a range of time and for a specific year. Scorecards are important because they provide information that tells the Ontario Energy Board if utilities are following the rules and if their performance is improving over time.
Utility scorecards show data for 20 specific measures within the following four key areas of performance:
- Customer focus
- Operational effectiveness
- Public policy and responsiveness
- Financial performance