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Power outages do not occur very frequently and sometimes they can’t be helped. Severe weather such as high winds, thunderstorms and freezing rain can result in power outages, but these are not the only reasons you might experience an outage. Outages can be caused by accidents – such as when a vehicle collides with a hydro pole, or construction workers cut through an underground cable.

If your power goes out:

  • Try to find out whether the power is out in your home only or throughout your neighbourhood by checking with your neighbours
  • If power is out only in your home, turn off or disconnect major appliances, then check your fuse box or circuit breaker. If fuses have blown or circuits have switched themselves off, you may have overloaded that circuit. With your appliances or equipment off, replace the fuse or switch on the circuit breaker
  • If power is out in your neighbourhood, turn off all major appliances. Call our emergency number at 1-866-978-2746, outside of regular business hours (Monday – Friday; 8:30 am – 4:30 pm), your call will be routed to our After Hours Call Centre.

Life Support Program

If your life, or the life of a loved one, depends on electrically powered medical equipment, please notify our office at (519) 507-6937 or toll free 1-866-978-2746. You will be asked to provide medical documentation as supporting evidence. It should be noted that anyone requiring such a device should ensure they have a battery back up available at all times. It is your responsibility to ensure you have a plan in place for electrical outages.

Your name and service address will be placed on our registry in cases of planned power outages.