Report an Outage

When do I call to report a power outage?

After hours, please call 1-866-884-7744 or call 519-507-6937 or toll-free at 1-866-978-2746 during business hours to report a power outage or an electrical emergency (i.e. downed hydro wires).

Calls from customers help our Operations staff to pinpoint locations where line crews in the field can begin their restoration efforts.  (Business hours: Monday – Friday; 8:30 am -4:30 pm)

Why am I receiving a busy signal when attempting to reach Westario Power Inc.?

Customers calling the Westario Power Inc. telephone number could receive a busy signal or have to wait on hold to speak with a customer service representative.  The number of telephone calls that Westario Power’s regular telephone numbers can accept at any one time is restricted by the number of “trunk lines” entering our facility.  Westario Power Inc. has 8 trunk lines coming into their Administration office.

We thank you for your patience.  Should you not want to hold for the next available customer service representative, Westario Power respectfully requests that you leave a voice mail message on our general voice mail box, or e-mail us with your inquiry to customer.service@westario.com

Telephones

If you have a telephone system at home or at work that requires electricity to work (such as a cordless phone or answering machine), plan for alternate communication, including having a standard telephone handset, cellular telephone, radio, or pager.

What To Do During a Power Interruption

  • To prevent fires starting when electricity is restored, turn OFF or disconnect stove elements, ovens, kettles, frying pans, clothes irons, hair dryers, toasters, blenders, mixers etc.), and equipment (like air conditioners) or electronics you were using when the power went out.
  • Leave the doors of your refrigerator and freezer closed as much as possible to keep your food as fresh as possible. If you must eat food that was refrigerated or frozen, check it carefully for signs of spoilage.
  • Have at least one telephone (not cordless) that works during a power interruption.
  • If it is hot outside, take steps to remain cool. Move to the lowest level of your home, as cool air falls. Wear lightweight, light coloured clothing. Drink plenty of water, even if you do not feel thirsty.
  • If the heat is intense and the power may be off for a long time, consider going to a movie theatre, shopping mall, or “cooling shelter” that may be opened in your community.
  • Remember to provide plenty of fresh, cool water for your pets.
  • If it is cold outside, put on layers of warm clothing.
  • Never burn charcoal for heating or cooking indoors.
  • Never use your gas oven as a source of heat.
  • If the power may be out for a prolonged period, plan to go to another location (relative, friend, or public facility) that has heat to keep warm.

Loss of Heat

When a building’s heating system is inoperative it may cause freezing of the following:

  • water supplies
  • sanitary systems
  • fire sprinklers
  • standpipe hose systems
  • portable fire extinguishers

Heating and Cooking/Carbon Monoxide

  • Carbon monoxide is produced by any device fuelled by natural gas, propane, heating oil, kerosene, coal, charcoal, gasoline or wood.
  • Carbon monoxide is a colourless, odourless, tasteless gas that can be deadly.
  • Devices that burn fuel require oxygen to burn properly and ventilation to remove the deadly products of combustion.

Generators

  • Do not run a generator inside a home or garage.
  • If you use a generator, connect the equipment you want to power directly to the outlets on the generator.
  • Do no connect a generator to a home’s electrical panel or outlet.