Westario Power Inc. is responsible for the delivery of electricity to homes and businesses within our service territory. We take our responsibility to maintain a reliable electricity distribution system for the benefit of all customers very seriously; this includes maintaining overhead wires, underground cables, poles, transformers and the infrastructure needed to operate the electricity network in our service territory. We do not generate, transmit, or retail electricity. Our delivery rates reflect the cost of service to deliver electricity to our customers.
The major components of your electricity bill consist of Electricity, Delivery and Regulatory Charges. Some of these line items have more than one component. These charges are consistent across all areas within the Westario Power service territory and most, but not all charges are based on your electricity usage.
Visit the Ontario Energy Board to learn more about your bill and what each item means.
Account Set-Up Charge
An “Account Set-Up” charge of $30.00 + HST is applied to all customers on their first bill when they establish a new account. This applies both to new customers to the Westario Power service area and to customers who have changed locations within the Westario Power service area. If a tenant moves out and the bill is placed back in the owner’s name during the vacant period, the Account Set-Up Charge will apply unless a Landlord Agreement has been established and Option 1 has been selected (click on “Forms & Applications” tab for more details).
The utility will make every effort to ensure bills are accurate; however, billing errors can occur. The utility reserves the right to collect under-billed amounts at any time.
Security Deposit Requirements
The Distribution System Code, Section 2.4.9 provides Local Distribution Companies (LDC) the right to require a security deposit from all homeowners/tenants/commercial entities. A distributor may use any risk mitigation options available to manage customer non-payment risk. A distributor shall not discriminate among customers with similar risk profiles or risk related factors except where expressly permitted under the Distribution System Code.
Residential Security Deposits
Residential security deposits will be calculated using the billing cycle factor (2.5) times the customer’s average monthly load, at the location the customer is moving into, in the most recent 12 consecutive months within the last two years. Where relevant usage information is not available for the customer for 12 consecutive months within the past two years or the billing system is not capable of making the calculation, the customer’s average monthly load shall be based on a reasonable estimate made by the distributor. Deposits will be required only from those new customers who do not demonstrate reasonable credit worthiness, or from those existing customers who have proven poor credit. The distributor shall permit the customer to pay security deposit in 6 equal monthly instalments, the first instalment being due on the implementation of an implied contract or the signing of service agreement. The customer may pay the security deposit over a shorter period of time.
Interest will be credited to the customer account quarterly. The interest rate will be determined based on simple interest paid from the date of the deposit being received. Residential security deposits will be held until the customer no longer requires service, at which time, it will be applied to the customer’s final bill.
Return of the deposit will be considered annually providing the customer’s payment history reflects a one year history of prompt payments and is void of collection action. Deposits are added to the customers’ first bills. Any payment made is allocated first to the outstanding deposit amount required.
To promote electrical safety, Westario Power shall provide a Residential customer an isolation and re-energization, free-of-charge for doing non-electrical maintenance. This service applies only during regular business hours and conditions are such that an Electrical Safety Authority permit is not required.
Non-Electrical Maintenance includes activities within 3 meters/10 feet of the overhead power line or service mast, such as tree trimming, eaves trough installation and repair, painting, siding, brick pointing, roof work or other minor renovations and installing Christmas lights (this service does not apply to construction, demolition or other ‘project-like’ requests).
For more information or to arrange for an isolation and re-energization (disconnection and reconnection), please contact the Operations Team at Westario Power. In order to complete a request for a service isolation, a Temporary Service Disconnection form must be completed.
All other customer classes will be advised of the cost for this service.
Life Support Program
If your life, or the life of a loved one, depends on electrically powered medical equipment, please notify our office at (519) 507-6937 or toll free 1-866-978-2746. You will be asked to provide medical documentation as supporting evidence. It should be noted that anyone requiring such a device should ensure they have a battery back up available at all times. It is your responsibility to ensure you have a plan in place for electrical outages.
Your name and service address will be placed on our registry in cases of planned power outages.