Residential

Sample Westario Bill

E-Billing – To view your electricity bills on-line, please click on the heading to direct you to the Westario Power Inc. e-Billing portal

Global Adjustment – For more information about Global Adjustment, please click on the heading

Understanding Your Bill

Interactive Sample Bill

Westario Power’s Interactive Sample Bill will give you a better understanding of how your bill works. Get detailed information on the Adjustment Factor, Historical Usage, Conservation Message, Delivery, Regulatory, and Debt Retirement Charges.

Billing Frequency

Westario Power residential  customers invoiced monthly. However, if you have recently initiated a new contract with Westario Power, your first bill could take up to a 30 day period before the bill is received. Your final bill could also take up to 10 days before the bill is received.

Exclusionary Clause

The utility will make every effort to ensure bills are accurate; however, billing errors can occur. The utility reserves the right to collect under billed amounts at any time.

Payment Options

Methods of Payment

For your convenience, the following payment options of choice are available:

  • Pre-Authorized Payment – Our most convenient payment method. With your permission, banks will deduct the payment directly on the due date of your bills.
  • Equal Billing Plan – Available to standard supply service (SSS) customers only. Not available to those customers who elect to contract with electricity retailers (further information on this program can be found immediately following methods of payment).
  • At any Bank, Trust Company or Credit Union within Canada – all banks will accept payments before the due date at the ATM machine or teller. Make sure you tear off the top portion of your bill to accompany the payment, otherwise the bank will not accept payment.
  • Via the Internet/Telephone – all banks will accept payments using the contract number at top right hand corner of your bill 54321-001 or 01000123.
  • By Post – Canada Post will deliver your payment and bill stub.
  • At our Office, 24 Eastridge Road, Walkerton, ON — Front Door, 24 hour drop box will accept cheques only – no cash.

PLEASE NOTE: CASH PAYMENTS ARE NOT ACCEPTED AT THE OFFICE.

Equalized Billing Plan

A typical electric bill has its ups and downs as the seasons change. Westario Power’s Equal Payment Plan evens out your monthly bill – you make the same payment every month. There are no surprises, so it’s easier on your budget.

Here’s how it works. First, an average payment is calculated based on your past electric use. That average becomes your new monthly payment. You will still be aware of exactly how much electricity you use because your regular monthly bill will show your actual usage and your Equal Payment amount.

To sign on for the Equalized Payment Plan, download and mail your completed Pre-Authorized Chequing form or call our Customer Service Department at 519-507-6937 or toll free 1-866-978-2746 for assistance.

An Equalized Payment Plan is now available to customers currently under contract with an electricity retailer.

Pay Your Bills By Credit Card

Westario now offers customers two fast and efficient methods to make bill payments by credit card – Visa or Mastercard.

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Web Payment:

Paymentus is an online, fast and secure Instant Payment Network. Access this option by clicking on the Pay Now button.

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  • You will need to enter your payment information, including the account number, credit card information and payment amount
  • Paymentus charges a fee to use their service. You will be asked to confirm that you’ve agreed to pay a convenience fee.
  • When you have entered your information, click on “Make Payment”.
  • A confirmation number will be provided if the transaction was successful

Account Set-Up for Recurring Payment

– Visa and Mastercard holders only.
Click Here.

Telephone Payment

If you would like to pay by telephone the Toll Free number is 1-866-392-1995. You will be linked to a secure, automated telephone payment system, provided by Paymentus.

  • Enter your payment information, including the account number, credit card information and payment amount
  • You will be asked to confirm that you’ve agreed to pay a convenience fee
  • A confirmation number will be provided if the transaction was successful

Frequently Asked Questions

How will my payment be confirmed?

Payments by web or telephone will be known to Westario instantly. If you have any questions, feel free to call our Customer Service Department at 1-866-978-2746.

Why is a convenience fee required?

The fee covers payment handling and processing charges. Westario Power does NOT receive any part of the service fee. Paymentus is an independent company providing a service for Westario Power customers.

What is the cost of a convenience fee?

A service fee of 1.75% will be charged by Paymentus for customers paying by credit card.  The service fee is associated with the credit card payment service and is not set or retained by Westario Power.