Residential

Retailer Information

See the following customer service billing insert and press release forwarded to Westario Power customers in 2007, relating to energy retailers in our service area.

WHEN SOMEONE KNOCKS ON YOUR DOOR
….BE A SMART SHOPPER, 7 IMPORTANT FACTS 

  • Westario Power employees ARE NOT knocking on doors selling electricity contracts.
  • Know your rights. If someone comes to your door selling electricity, you have the right to ask for photo identification and to ask what company they are representing.
  • Compare prices carefully. Customers, who have not signed a contract with an electricity retailer, are supplied electricity under the Regulated Price Plan. As of May 1, 2007 the “two step” residential rate is 5.3 cents and 6.2 cents. What is the contract price offered?
  • Regulated Price Plan Variance: The Regulated Price Plan (RPP) variance settlement amount applies to a consumer on the Regulated Price Plan (RPP) who switches to a retailer. This amount reflects your share of any accumulated variance between the actual price paid to generators and the forecast price paid by RPP consumers (e.g. 1 year of customers kWh consumption multiplied by the OPA rate). The variance will be settled on your next bill.
  • Existing Budget/Equalized Billing Plans. Should you sign a contract with an electricity retailer, your existing budget/equalized billing plan will end and any settlement amount (debit or credit) will appear on your next bill.
  • Contract Commitment: Withdrawal Penalties – Renewal. Before signing a contract, know the terms, read the fine print, and understand everything you are committing to. What are the penalties to get out of the contract? If you have an existing contract nearing the end of the term, read the terms of the contract to determine what action you need to take to renew the contract or to let it expire.
  • The Ontario Energy Board licenses all electricity retailers and gas marketers. Retailers and marketers must use fair marketing practices. This includes immediately and truthfully identifying themselves, what company they represent and to not pressure you to sign a contract. If you have any issues or concerns in this regard, please report them directly to the Ontario Energy Board.

Ontario Energy Board
Box 2319 TORONTO, ON M4P 1E4
Consumer Information Website: www.oeb.gov.on.ca
Toll Free Call: 1-877-632-2727
Email: complaints@oeb.gov.on.ca

Other items on your bill if you have signed with an electricity retailer

If you have signed a contract with an independent electricity retailer, in addition to the above there will some other items on your bill.  These include:

Global Adjustment line:  It can be a credit or a charge to you, and is your share of the difference between government regulated and contract prices for electricity paid to certain generators and the market prices they would have received had they not been subject to government regulation or contracts.  If you buy electricity under the Regulated Price Plan, an estimate of this amount is already reflected in the stable price for electricity set by the OEB, shown on the “Electricity” line of your bill.  If you buy from an electricity retailer, the Provincial Benefit is not included in the contract price offered by the retailer, so on your bill it’s shown as a separate item.

Consumer Alert Press Release – May 18, 2007

New Public Awareness Campaign

The Ontario Energy Board has launched a new consumer awareness campaign advising the public of new consumer protection rules in Ontario.

New Rules To Protect Energy Consumers

Ontario Government News Release, October 13, 2010
McGuinty Government Clamps Down On Unfair Practices By Energy Retailer

Ontario is protecting electricity and natural gas consumers with new rules that put an end to unfair practices by some energy retailers.
Click Here to read more.