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Retailer Information

When someone knocks on your door… be a smart shopper, 7 important facts:

  • Westario Power employees ARE NOT knocking on doors selling electricity contracts.
  • Know your rights. If someone comes to your door selling electricity, you have the right to ask for photo identification and to ask what company they are representing.
  • Compare prices carefully. Customers, who have not signed a contract with an electricity retailer, are supplied electricity under the Regulated Price Plan (RPP).
  • Regulated Price Plan Variance: The Regulated Price Plan (RPP) variance settlement amount applies to a consumer on the RPP who switches to a retailer. This amount reflects your share of any accumulated variance between the actual price paid to generators and the forecast price paid by RPP consumers (e.g. 1 year of customers kWh consumption multiplied by the OPA rate). The variance will be settled on your next bill.
  • Existing Equalized Payment Plans – should you sign a contract with an electricity retailer, your existing equalized payment plan will end and any settlement amount (debit or credit) will appear on your next bill.
  • Contract Commitment: Withdrawal Penalties – Renewal. Before signing a contract, know the terms, read the fine print, and understand everything you are committing to. What are the penalties to get out of the contract? If you have an existing contract nearing the end of the term, read the terms of the contract to determine what action you need to take to renew the contract or to let it expire.
  • The Ontario Energy Board licenses all electricity retailers and gas marketers. Retailers and marketers must use fair marketing practices. This includes immediately and truthfully identifying themselves, what company they represent and to not pressure you to sign a contract. If you have any issues or concerns in this regard, please report them directly to the Ontario Energy Board.

Ontario Energy Board
Box 2319 TORONTO, ON M4P 1E4
Toll Free Call: 1-877-632-2727
Email: [email protected]

Other items on your bill if you have signed with an electricity retailer

If you have signed a contract with an independent electricity retailer, there will another line item on your bill. The Global Adjustment charge can be a credit or a charge to you, and is your share of the difference between government regulated and contract prices for electricity paid to certain generators and the market prices they would have received had they not been subject to government regulation or contracts.  If you buy electricity under the Regulated Price Plan, an estimate of this amount is already reflected in the stable price for electricity set by the OEB, shown on the “Electricity” line of your bill.  If you buy from an electricity retailer, the Provincial Benefit is not included in the contract price offered by the retailer, so on your bill it’s shown as a separate item.

New Public Awareness Campaign

The Ontario Energy Board has launched a new consumer awareness campaign advising the public of new consumer protection rules in Ontario. Before you enter into an energy contract for your electricity or natural gas, be sure to do your homework. For more information, visit the OEB’s website

Retailer Bill Calculator

Compare your current bill from Westario Power Inc. with what to expect if you sign an energy contract with an energy retailer (also called an electricity retailer). The bill calculator uses the regulated rates for each utility in Ontario. You can enter the contract price offered by the energy retailer to compare.