Account Set-Up Charge
An “Account Set-Up” charge of $30.00 + HST is applied to all customers on their first bill when they establish a new account. This applies both to new customers to the Westario Power service area and to customers who have changed locations within the Westario Power service area. If a tenant moves out and the bill is placed back in the owner’s name during the vacant period, the Account Set-Up Charge will apply unless a Landlord Agreement has been established and Option 1 has been selected (see below for more details).
Billing Disconnection/Reconnection Policy
|Day 1||Invoice/Bill forwarded to Customer||Due Date is 19 days from Statement Date|
|Day 25||Reminder Call generated (minimum $50 invoice/bill)||Payment of invoice or payment arrangement made with Customer Service Rep|
|Day 32||Disconnection Letter forwarded (minimum $200 amount outstanding)||Payment of invoice or payment arrangements made on overdue amount with Customer Service Rep|
|Day 43||Disconnection of Service Performed||If no payment arrangements are agreed upon, field activity commence|
After disconnection of service takes place, amount past due plus a reconnection charge of $65.00 + HST will be required to have been paid in full in order for service to be restored. Confirmation of payment must be provided to our office in order to arrange for a reconnection. Reconnection of service does not take place after hours (4:30 P.M. to 8:30 A.M.).
PLEASE NOTE: reconnections may take up to 48 hours to complete
Further to payment of overdue amount, the customer must re-establish a good payment history; therefore Westario Power Inc. requests a security deposit (see above-noted section addressing Security Deposits).
Please note, should a hydro service be disconnected longer than 6 months, the property owner must have the service inspected by an ESA representative.
Continued Electricity Service
Westario Power Inc. is pleased to offer residential landlords the choice of how the electricity accounts for their rental premises will be administered.
Landlords have the option to either:
- Option 1: Agree to become the interim account holder and accept responsibility for continued electricity service to your rental premises. Whenever your tenant calls to close their electricity account, you will automatically assume responsibility for the electricity account starting on the tenant’s termination date and until such time as a new tenant establishes an account for electricity service. Choosing this option will ensure the electricity will not be disconnected to the rental premises while vacant and will avoid reconnection charges for your new tenant. Additionally with this option, Westario Power Inc. will waive the new account charge every time you become the interim account holder.
- Option 2: Elect not to become the interim account holder and decline continued electricity service to your rental premises. Whenever your tenant calls to close their electricity account, electricity service to the rental premises will be disconnected until such time as you or a new tenant establishes an account for electricity service. Westario Power Inc. will not be responsible for any loss or damage occasioned by the connection or disconnection of service to a premise, as set out in Westario Power Inc.’s Conditions of Service document, as may be amended from time to time (a current copy of which is available at www.westario.com). Under this option, the reconnection charges will be levied against the landlord.
Complete the information with the Landlord Agreement indicating which option you choose then print, sign and return to Westario Power Inc. If the Landlord Agreement is not returned, or if neither option is chosen, Westario Power will deem that you have chosen Option 2 and service to the rental premises will be disconnected at such times as there is no customer assuming responsibility for the Westario Power Inc. account and electricity service.
Please be mindful that if an incoming customer, or their legal representative, does not request electricity service prior to the closing date of the residential property or unit, Westario Power Inc. may disconnect the electrical service. In addition to the inconvenience of having service disconnected, the landlord will be responsible for the associated reconnection charges.
If the premise or unit has been disconnected for more than six months, the owner of the property must have the property inspected and approved by the Electrical Safety Authority prior to service being reconnected by Westario Power Inc.
Westario Power Inc. will not be responsible for any loss or damage occasioned by the connection or disconnection of service to a premise or unit in accordance with Westario Power Inc.’s Conditions of Service document.
Low Volume Consumer or Designated Consumer – Declaration Form for Multi-Unit Premises
The Ontario Government sets new commodity prices for electricity every six months. This change is an important step toward establishing a pricing structure in Ontario that more closely reflects the true cost of electricity and encourages customers to conserve. The amount of electricity you can use at the lower price changes every six months as well. The summer threshold is 600 kWh per month, and the winter threshold is 1,000 kWh per month.
Pursuant to the Regulation filed under s. 79.4 (1)(a) of the Ontario Energy Board Act, 1998, where the account of a low-volume consumer or designated consumer relates to:
- a dwelling,
- a property as defined in the Condominium Act, 1998,
- a residential complex as defined in the Tenant Protection Act, 1997, or
- a property that is owned or leased by a co-operative as defined in the Co-operative Corporation Act