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March 18, 2020

Dear Valued Customers,

As we pay close attention to the evolving concerns with coronavirus (COVID-19) in Canada and our service area. We understand the changes you have had to make for you and your family. At Westario Power Inc., the well-being of our valued employees and customers is of the deepest concern to us. Our number one priority at Westario is your safety and continued protection as this situation continues to evolve in our communities.

We are continuously monitoring the situation and following the latest guidance from the local, provincial and federal health authorities to ensure that our practices are consistent with the latest recommendations from these agencies.

We understand the concerns of our employees and customers during this time, so we’re taking additional steps to keep our office space cleaned and disinfected daily.

We are your local hydro company and we are committed to providing you with a reliable supply of power. Our crews will provide the necessary services to our customers and we ask that our customers limit interaction with the field staff as much as possible.

Our customers are able to make bill payment online or using you smartphone or other mobile device. We encourage you to contact customer service at 1-866-978-2746 or by email at customer.service@westario.com. Our website is www.westario.com

These are times of heightened concern, it is important to remain vigilant and to take all necessary precautions to protect the health of our employees and customers.

We understand the tremendous pressure and concern of everyone in our community, we remain here to continue to support you and provide you the continued exceptional service you need.

Sincerely,

Westario Power Management Team